End User – Hosted UC Customer Portal – Call Forwarding To Voicemail

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Introduction

Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls to an office phone to a user’s cell or home phone, or a colleague’s number.

Call Forwarding To Voicemail forwards all incoming calls directly to a voicemail service.

Call Forwarding To Voicemail

To forward all incoming calls to another number:

  1. From the main dashboard, locate the User Call Handling panel. Find Call Forwarding To Voicemail and click on the toggle button, The Call Forwarding To Voicemail window will appear.
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  3. You have several options to choose from within the General Settings section, these include:
    1. Enable - Check this box to make this feature active.
    2. Enable Phone Message Waiting Indicator - Check this box to enable the waiting indicator to notify you when a message has arrived.
    3. Send Voice Message Notification Email - Check this box to send an email to yourself when you have a voicemail arrive to your phone.
    4. Send Carbon Copy Voice Message - Check this box to send the voicemail message as an attachment to the email address you will input in step 3.
    5. Transfer on 0 - check this box to enable the caller to “Press 0” to go to another menu or forward line. Please Note: you will have to note this option in your voicemail greeting.
    6. Always Redirect to Voicemail - Check this box to have all incoming calls go directly to voicemail.
    7. Redirect Busy to Voicemail - Check this box to have all busy calls go directly to voicemail.
    8. Redirect No Answer to Voicemail - Check this box to have all non answered calls go directly to voicemail.
  4. Next, fill out the appropriate fields with the correct information. This will be used to send you email and route calls to the appropriate areas.
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  6. Click Save.

To disable Call Forwarding To Voicemail, click on the toggle button again. This will deactivate this feature and incoming calls will return to normal.