Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number.
Call Forwarding Busy forwards calls when you are busy at the destination of choice.
Call Forwarding Busy
To forward all incoming calls to another number:
- From the main dashboard, locate the User Call Handling panel. Find Call Forwarding Busy and click on the toggle button, The Call Forwarding Busy window will appear.
- In the General Settings section, check the Is Active checkbox to activate this feature.
- Proceed to enter a valid 10-digit phone number or extension that the incoming calls will be forwarded to.
- Click Save.
To disable Call Forwarding Busy, click on the toggle button again. This will deactivate this feature and incoming calls will return to normal.