End User – Hosted UC Customer Portal – Call Recording

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Introduction
Call Recording
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Introduction

Call recording allows you the user to audiotape incoming and outgoing telephone calls for use in training, marketing, and other analyses.

Call Recording

  1. From the user dashboard, locate and click on User Service Settings.
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  2. The Services page will appear.
  3. Proceed to locate and click on Call Recording. This will give you access to the Call Recording configuration page.
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To Configure Call Recording:

  1. Click on the Settings icon within the Call Recording table to configure this feature.
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  2. Proceed to select how you wish to record from the drop-down menu. These options include, Always, Never, On-Demand, Always with Pause and Resume, or On Demand with User-initiated Start.
  3. Next, select the Pause Resume Notification from the corresponding drop-down menu. Respectively, choose to Enable Call Recording Announcement and Record Call Repeat Warning Tone by checking the respective checkboxes.
  4. Then, from the drop-down menu, select the number of seconds you wish to repeat the warning tone.
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  5. Lastly, you can enable Voicemail Recording by checking the enable checkbox.
  6. When complete, click on the Save button.