This document provides a concise overview of the mostcommonly utilized Hosted UC features.
Reporting quick reference – Guide
This document is a short introduction explaining how to get started running reports within the reporting service.
Introduction to report charting – Guide
In a report, charts can be used in order to illustrate data in a clear and concise way.
Call recording user – Guide
This guide provides information about the Call Recording Platform features and functions.
Call Center Supervisor – Tutorial
This video will provide you with an overview of the features and settings available to the Call Center Supervisor.
Call Center Agent – Tutorial
This video will provide you with an overview of the features and settings available to the Call Center Agent.
IVR Management Portal – Tutorial
This video will provide you with an overview of the features and settings available in the IVR service.
Receptionist Console – Tutorial
This video will provide you with an overview of the features and settings available in the Receptionist Console.
CRM Integration Client – Tutorial
This video will provide you with an overview of the features and settings avavilable in the Go Integrator Client.
Call Reporting Web Portal – Tutorial
This video will guide you through viewing reports, alarms, analytics and more.