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Help Guides

Our help guides are step-by-step, easy-to-follow articles containing all essential information to give our clients the assistance necessary to use any system at their disposal through CBTS.


Call recording user guide

This guide provides information about the Call Recording Platform features and functions.

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Introduction to report charting

In a report, charts can be used in order to illustrate data in a clear and concise way.

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Reporting quick reference guide

This document is a short introduction explaining how to get started running reports within the reporting service.

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Hosted UC administrator guide

This document provides a concise overview of the most
commonly utilized Hosted UC features.

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