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Home  | CXsync Admin Portal Videos

CXsync Admin Portal Videos

Getting Started
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General Settings and Side Menu Navigation

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Inviting New Users: Individual and Bulk Invitations

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Knowledge Base

Devices
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Adding VoIP Devices to a Contact Center (non-Yealink)

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Configure a Yealink Hardware Phone

 
Greetings and menus
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Configuring Greetings

 
 

Office Hours

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Configure Office Hours

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Best Practices: Holiday Rules

 
Channels
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Channel Concurrency Rules & Timeout

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Written Channel Hours & Blacklist

 
Queues
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Create Queues

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Queue Settings

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Assign Queues to Users

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Assign Language When You Assign Queues

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Queue Routing Rules

 

User Management

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User States

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User Profiles

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Edit, Add, Delete Users & Extensions

Quick Texts and Communication
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Quick Text & Replies

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Contact Manager

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Schedule a Follow-Up

Call Management

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Manage Your Conference Bridge

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How to View and End Live Calls

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Disable Transfers

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