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CXsync Agent Videos

Getting Started
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Sign In

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Dashboard

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Manage Calls

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Resize the Agent Window

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Manage User Profile

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Signing Out

Managing Calls
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Place Calls

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Answer Calls

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Transfer Calls

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Call Controls and Re-Queue

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Conference Calls

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Call Forwarding

Call Features & Settings
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Manage Text

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Handling Voicemail & Re-Queue

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Schedule Follow Up

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Blind Transfer

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Consulted Transfer

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Voicemail Transfer

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Parking Calls

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Retrieving Parked Calls

 
Additional Features
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How to Access the Call History

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Adding Contacts to the Directory

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Setting Up Voicemail

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E911